How are Funeral Directors Regulated?
The New York State Department of Health is responsible for the regulation of all funeral-directing activities in the state.
The FTC also regulates funeral services. When areas of misunderstanding occur, the consumer should discuss problems with the funeral director first. If the dispute cannot be resolved, the consumer may wish to contact the Funeral Service Consumer Assistance Program. FSCAP provides information, mediates disputes, provides arbitration, and maintains a consumer guarantee fund for reimbursement of services rendered.
(To contact FSCAP, call 708-827-6337 or 800-662-7666)
http:// www.health.state.ny.us/nysdoh/consumer/patient/funeral.htm
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